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info@protravelegypt.com
To Secure Your Payment
To secure your payment you must inform ProTravel of your request. A company representative will contact you to discuss and finalize the arrangements and send you an itinerary for final confirmation. You must confirm these details and pay the deposit, as discussed in your details, to ProTravel by wire transfer or credit card (Visa or MasterCard are accepted).
Amendments by the Client
Any changes made to the original booking are subject to availability. If the full payment has been received and/or a voucher has been issued, no administrative fees will be applied except on changes to tickets for air travel.
Payment Policy
Reservations should be made as early as possible to book the desired holiday. Space on a given tour will be secured upon receipt a deposit of 25% of the full price. This payment will be 50% during the Christmas and New Year holidays and on packages including airfare. This deposit counts as part of your final payment. Deposits can be made by bank wire transfer or sent via Western Union or paid using a credit card (Visa or MasterCard). Payment should be received within 7 days of booking.
Payment by Credit Card Requirements
If paying by credit card, according to our bank regulations, the following documents are required to enable our accountant to charge your credit card for the agreed upon services. These documents should be faxed or emailed to ProTravel or given to our representative upon your arrival at the airport. Otherwise, we will not be able to proceed with completing your request.
• A signed authorization letter to ProTravel Egypt allowing the withdrawal of the required amount from your credit card. The signature must match that appearing on your credit card and passport.
Payment by Monthly Installments
ProTravel offers you a new payment plan that allows you to pay your tours, Nile cruise, or other travel packages in monthly installments:
You will pay an agreed upon amount every month, determined by the total cost of the tour booked to pay the deposit in 6 monthly installments leading up to your arrival. The balance will be paid upon your arrival in Egypt in cash or by credit/debit cards or you can pay the full cost in monthly installments before your arriving Egypt
Cancellation
Cancellation requests should be sent via fax or emailed to provide the Company with written confirmation that your reservation should be canceled.
In case you cancel your trip, the following scale of charges will be applied:
From the date of booking until 61 days before your arrival date, 15% of the entire tour price will be charged.
Between 60 and 30 days before your arrival date, 25% of the entire tour price will be charged.
Between 29 and 15 days before your arrival date, 50% of the entire tour price will be charged.
Between 14 and 7 days before your arrival date, 75% of the entire tour price will be charged.
Between 7 and 1 days before your arrival date, 100% of the entire tour price will be charged.
Additionally, there are cancellation fees on all domestic flights within Egypt. If you cancel a tour at any time, you will be subject to any fees according to airline’s cancellation policy.
Refunds
Accommodation
Unless otherwise stated, prices are based on two persons sharing a room (twin sharing). Rooms for single occupants are available with an additional of supplementary rate. Hotels and lodges are named as an indication of quality and rooms may be reserved at an establishment of similar quality. Published prices are inclusive of tariffs and other costs at the time of printing and are subject to change without notice.
Flights
Domestic Flights:
The programs quote the average price of flights with approximate timings. Requests for specific flight times or changes to previously booked reservations may result in changes to the total price of the package.
International Flights
ProTravel can assist you with international flights if needed.
Responsibility
The Company acts only as an agent for the participants in regard to travel, whether by rail road, boat, aircraft, or any other mode of transport, and assume no liability for injury, illness, damage, loss, accident, delay, or irregularity to person or property resulting directly or indirectly from any of the following causes: weather, acts of God, force major, acts of government or other authorities, wars, civil disturbances, labor disputes, riots, theft, mechanical breakdowns, quarantines or acts of default, delays, cancellations or changes made by any hotel, carrier, or restaurant. No responsibility is accepted for any additional expenses.
Special Requests
If the Client has any special requests, he should inform the company at the time of booking. The Company and its suppliers will try to satisfy such requests, but, as these do not form part of the contract, the company does not guarantee to do so, including for pre-bookable seats. If the Company confirms that a special request has been noted or passed on to the supplier or refers to it on the confirmation invoice or elsewhere, this is not a guarantee to fulfill it. The Client will not be specifically notified if a special request cannot be met. The Company does not accept bookings, which are conditional on the fulfillment of any special request.
Children Policy
• Policy 1: for packages, Nile cruises, and hotels
Under 2 years old: free of charge
Under 6 years old: 25% of total tour cost for an individual
Under 12 years old: 50% of total tour cost for an individual
All children 12 or older are considered adults.
If your tour package includes flights, an extra supplement for your child may apply.
• Policy 2: for sightseeing tours & shore excursions
Under 6 years old: free of charge
Under 12 years old: 50% of total tour cost for an individual
All children 12 or older are considered adults.
If your sightseeing tours include domestic flights or ferry boat, an extra supplement for your child may apply.
Tipping
Tipping is customary for expressing one’s satisfaction with good services rendered to him by staff on duty with him. We advise you to tip as you are willing. This will be greatly appreciated by staff, but you are not obligated to do so.
Complaints
If you have any complaints while you are in Egypt, please notify the company immediately because most problems can be solved quickly. If you feel that your problem persists call the chairman of the company while you are still on your tour; after you return home if you are still not satisfied with the service you received you must write to the Egyptian Travel Agent Association.
In the unlikely event that your complaint cannot be dealt with to your satisfaction by speaking to a ProTravel staff member or the chairman of the company, you may refer your complaint to the Egyptian Ministry of Tourism in Cairo.